SERVICES

Consumer law

Audit and management in compliance with consumer protection regulations, with special focus on self-management and prevention through the development of our Consumption 180º System.

Our services in this area include

Defense against investigations and penalties for breach of Consumer Protection regulations by the Superintendence of Industry and Commerce and other consumer protection authorities.

Lawsuits and criminal complaints for infringement of consumer protection regulations. We have special experience in the sector of car dealerships, electronic products chains and textile sector.

Lawsuits and defenses for enforceability of warranties.

Definition and elaboration of the general terms of sale with consumers.

Definition and elaboration of the System for Receiving and Handling Petitions, Complaints and Claims (PQR) of consumers, under the guidelines of the Consumer Protection Statute.

Definition of the terms of warrantee of products and services.

Establishing policies and protocols for compliance with regulations on advertising, offers and consumer information.

Training and awareness programs in compliance with consumer protection regulations.

Advisory on verification of compliance with regulations, technical regulations and legal metrology.

BURITICÁ ABOGADOS

Our experience allow us providing strong and efficient advice

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