SERVICES

Consumer Protection and Advertising

We defend companies against consumer protection complaints, administrative investigations conducted by the SIC, and lawsuits for violations of the Consumer Protection Statute. We also implement the Consumer 180° System to help prevent sanctions and ensure regulatory compliance.

Our services area include

Defense and Litigation

Defense against investigations and sanctions imposed by the SIC. Representation in consumer protection lawsuits involving misleading advertising, defective products, and warranty claims. Extensive experience in industries such as automotive dealerships, electronics, and textiles.

Compliance: Consumer 180° System

Drafting of consumer terms and conditions of sale. Design and implementation of a Customer Complaints, Claims, and Requests (PQR) Management System. Development of warranty terms and conditions for products and services. Policies and protocols governing advertising, promotions, and consumer information. Training programs on consumer protection regulations and compliance. Assessment and verification of compliance with technical regulations and legal metrology requirements.

Frequently Asked Questions

What should I do if the SIC initiates an investigation against my company?

Upon receiving the notification, your company will have a specific period to submit its defense along with supporting evidence. It is essential to obtain specialized legal counsel, as fines may reach up to 2,000 monthly legal minimum wages (SMLMV).

What are the most common fines imposed by the SIC?

Misleading advertising, failure to honor warranties, inadequate consumer information, violations of data protection regulations, and unfair competition practices. Penalties may reach up to 2,000 monthly legal minimum wages (SMLMV).

How can I file a complaint with the SIC?

Complaints may be filed before the Consumer Protection Division, either in person, by mail, or through SIC Facilita. The complaint must include the complainant’s identification, the supplier’s information, and supporting evidence.

BURITICÁ ABOGADOS

Our experience allow us providing strong and efficient advice